FAQs
What should I do if I have not received my order yet?
If the specified delivery time of 5 to 8 business days has passed and you still haven't received anything, send an email to support@beaconelle.com We will then investigate what happened to your package.
How can I track my order?
Please contact us directly at support@beaconelle.com for assistance with tracking your order.
I want to exchange/return my order, how do I do that?
To return an item, simply contact our customer service via support@beaconelle.com State your name, the order number that you received in the confirmation email, and the reason for the return. We will then provide you with the return address and confirm the return shipment. Once this is done, you can send the product back to us using a shipping service of your choice.
What are the terms and conditions for returning my product(s)?
For all details regarding returns, please read our Return Policy.
What if I have not received an order confirmation email?
This should not happen. Send an email with your full name and email address to support@beaconelle.com We will help you promptly.
Can I cancel my order?
Do you want to cancel your order for a certain reason? Send an email as soon as possible to support@beaconelle.com State your name, the order number that you received in the confirmation email, and, if possible, the reason why you want to cancel the order.