Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@beaconelle.com.
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- Pre Sale Questions
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
If the specified delivery time of 5 to 8 business days has passed and you still haven't received anything, send an email to support@beaconelle.com. We will then investigate what happened to your package.
Please contact us directly at support@beaconelle.com for assistance with tracking your order.
To return an item, simply contact our customer service via support@beaconelle.com. State your name, the order number that you received in the confirmation email, and the reason for the return. We will then provide you with the return address and confirm the return shipment. Once this is done, you can send the product back to us using a shipping service of your choice.
For all details regarding returns, please read our Return Policy.
This should not happen. Send an email with your full name and email address to support@beaconelle.com. We will help you promptly.
Do you want to cancel your order for a certain reason? Send an email as soon as possible to support@beaconelle.com. State your name, the order number that you received in the confirmation email, and, if possible, the reason why you want to cancel the order.